Responsible Gaming Questions
Do you provide assistance for managing my gambling habits?
Assisting our players in controlling their gambling habits is a top priority for us. We offer a variety of tools, including limits and timeout options, to help with this. When you’re logged in, you can set up a timeout directly. If you want to establish deposit or loss limits, please initiate a Live Chat, and one of our team members will be happy to assist you.
What happens to my funds if I decide to self-exclude my account?
It is advisable to withdraw any remaining funds from your account before self-excluding. If you have a balance and opt for self-exclusion, we recommend contacting our support team for guidance. You can get in touch with our team via Live Chat or by sending an email to support@slotbox.casino. Please be aware that additional documentation may be necessary for this process.
Can I cancel a self-exclusion?
If you feel the need to end your self-exclusion before the designated period expires, you can reach out to our support team, and they will guide you through the process.
Will my pending withdrawal be processed if I self-exclude my account?
If you have a withdrawal request pending before initiating self-exclusion, it will be processed as usual.
Am I allowed to create and use another account while I am self-excluded?
We strictly enforce a one-account-per-person policy. You are not permitted to maintain more than one account at Slotbox concurrently.