Introduction
a) As a data controller, we have a legal obligation under gambling regulations to process personal data from players in order to allow them to participate in games and provide them with ancillary services. This Privacy Policy explains what personal data we collect from players, why we collect it and how we utilize it.
b) The website www.slotbox.casino (“Slotbox,” “Casino,” “Website,” “Company,” “We,” “Us,” “Our”) is owned and operated by Slotbox N.V., a company registered in accordance with Curaçao Law, Registration No. 155357, Address: Heelsumstraat 51, E-Commerce Park, Curacao. Slotbox N.V. is licensed and regulated by the Curacao Gaming Authority and operates under sublicense No.8048/JAZ2020-065 of license No. 8048/JAZ issued to Antillephone N.V. authorized and regulated by the Government of Curaçao. SLOTBOX LIMITED, Registration No. HE413893, Address: Chytron, 30, 2nd Floor, Flat/Office, A22, 1075, Nicosia, Cyprus, is a wholly-owned subsidiary of Slotbox N.V. which provides management, payment, and support services related to the operation of the website.
c) By registering a Player Account with the Website, you confirm your consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy and do not wish to provide us with the personal information we require, please do not use this website.
d) Please note that this Privacy Policy constitutes an agreement between you and the Company. We may periodically make modifications to this Policy. While we will do our best to notify you of such changes, we recommend that you revisit this Privacy Policy regularly. Your continued use of the Website and/or its services will constitute your consent to the Privacy Policy.
Information We Collect
a) The Personal Information which we may request to use and process shall include, without limitation:
b) Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the Website or email (e.g. first and last name, date of birth, email address, phone number);
c) Correspondence made with us via the Website, email, web chat, or through other means of communication.
d) All Player Account transaction history, whether this takes place via the Website(s) or via other means of communication;
e) Website logins and their details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs, and other traffic information recorded in our system;
f) Documents and proofs reasonably requested by us to verify your account, to process deposits or withdrawals and to conduct anti-fraud checks (on our initiative or as required by applicable legislation). Such proofs may include passport scans, payment slips, bank statements, etc.
g) Survey participations or any other customer assessments that we may carry out from time to time.
How We Use Your Information
a) We process the Personal Information we collect from you to deliver our services. In particular, we will use your data for the following purposes:
b) Processing your bets and transactions. This includes your use of credit card and online payment systems;
c) Providing you with gaming and other ancillary services that you seek from our Website;
d) Rendering customer support, such as assistance with setting up and managing your account;
e) Identifying and performing the necessary verification checks;
f) Providing registered players with information about our promotional offers, or providing promotional information from our selected business partners, associates, and affiliates (only if players specifically consented to receiving such marketing material);
g) Complying with legal responsibilities, including complying with anti-money laundering (AML) and combating the financing of terrorism (CFT) laws;
h) Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering, and other illegal or irregular gaming activities;
i) Analyzing customer trends through market study assessments (participation in surveys is not obligatory and you can always choose not to take part);
j) Conducting research and statistical analysis of aggregated data.
Marketing Communication
a) Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services, and promotions. This may include information about products and services from our business partners, such as casino game providers. Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this in your Player Account settings or by contacting our Customer Support team.
b) Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.
Obtaining Personal Information
a) We shall not collect any Personal Information about you without your knowledge. We may, however, automatically collect certain data about you where you would have provided such information through the use of our services and through your interactions with us.
b) We may also lawfully receive certain Personal Information from online vendors and service providers, such as fraud prevention companies. In addition, we retain the right to engage the services of third-party providers to render technical support, to process your online transactions and source gaming content.
c) Please understand that we may be granted access to any information you may provide to such vendors, service providers, and third-party e-commerce services. Rest assured that we will use and safeguard any Personal Information so obtained, as set out in this Policy. Any information that you provide will only be disclosed to third parties outside the Company in accordance with this Privacy Policy, and we shall take any necessary steps to ensure that our agreements with third-party service providers always protect your private information.
Data Recipients
a) We may pass information that you have given us to other entities within our group of companies and to our business partners. These companies include our parent companies, their parent companies, and all of the subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing of your information may be undertaken by
b) Slotbox N.V. or by another company in the group of companies, which may use a third party to fulfill such data processing needs.
c) Employees of the Company, more specifically Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, as well as other selected employees, shall also have access to your Personal Information for the purpose of executing their duties and providing you with assistance.
d) Our employees who have access to, or are associated with the processing of the player’s personal information, have signed confidentiality agreements to respect the confidential nature of the player’s information pursuant to applicable gaming, data protection, and privacy laws.
e) In order to provide you with an efficient service, we and/or our service providers might require transferring your personal data from one country to another in the European Union (EU) and European Free Trade Association (EFTA) regions and also to some data processors that may be based outside of the European Economic Area (EEA). Therefore, by browsing the Website and communicating electronically with us, you acknowledge and agree to