Player Account FAQ at SlotBox

How to Reset Your PIN ?

If you need to reset your PIN, follow these steps:

1. Click on the “Login” button.
2. Click on “Forgot PIN?”.
3. You’ll have the option to reset your PIN either by email or SMS.
4. If you encounter any issues during this process, please don’t hesitate to contact a member of our team via Live Chat.

Account Locked – What to Do ?

If your account becomes locked after 5 failed login attempts, here’s what you should do to unlock it:

1. Simply contact our team using Live Chat.
2. Alternatively, you can send an email to support@slotbox.casino.

Unsubscribe from Promotional Emails and Texts

To unsubscribe from promotional communications, please follow these steps:

1. Go to “My Account.”
2. Click on “My Profile.”
3. Select “Marketing Preferences.”

How to Open an Account at Slotbox ?

To open an account at Slotbox, please follow these steps:

1. Click on “Sign Up” in the left-hand navigation menu.
2. Follow the simple account registration process.

Haven’t Received Verification SMS – What to Do ?

If you haven’t received a verification SMS during registration, here’s how to resolve the issue:

1. Wait for 30 seconds to see if the SMS arrives. If not, proceed to the next step.
2. Press the “Resend Code” option to request a new verification code.
3. If the issue persists, contact our support team via Live Chat, and they will assist you in resolving the problem.

Check if You Have an Account at Slotbox

If you’re unsure whether you have an account at Slotbox, follow these steps to verify:

1. Click on the “Log In” button.
2. Select “Forgot PIN?” to retrieve a new PIN.
3. Alternatively, you can contact our support team via support@slotbox.casino or Live Chat for assistance.

Unable to Open an Account – Troubleshooting

If you’re having trouble opening an account, consider these steps to resolve the issue:

1. Ensure that you’ve filled in all required fields correctly during the registration process.
2. Verify that your phone number hasn’t already been associated with an existing account.
3. If you suspect you already have an account, retrieve a new PIN by clicking “Forgot PIN?” after pressing the “Log In” button.

How to Close Your Account?

If you wish to temporarily close your account and take a break, you can do so with a time-out:

1. Go to “My Account.”
2. Click on “My Profile.”
3. Select “Responsible Gaming.”

For longer account closures, please contact our support team via support@slotbox.casino or Live Chat.

If you have any further questions or need additional assistance, please feel free to reach out.